Customer service require that you communicate in spontaneous situation that might create stressful situation and make you anxious. Think back to a difficult situation you experienced while dealing either as a customer while working at a company in customer service. Review the video in the module and respond to the following questions.
What types of questions would you ask the customer or the customer service representative that would clarify the communication so that your problem is corrected in a satisfactory manner?
What is the purpose of asking questions for the various situations?
Why is credibility important to customer service?
What type of verbal and non-verbal behavior demonstrates a willingness to listen to your customer?